Modernizing how Ontarians purchase licence plates
Overview
Redesigned a government service and increased CSAT 51% → 95%
My Contributions
Facilitated 10 usability testing sessions, synthesized insights, iterated designs, updated the design system, and presented findings to stakeholders.
Team
3 Designers
1 Business Analyst
1 Project Manager
3 Engineers
1 Consultant
+ more…
Type
Internship
Shipped
Year
2025 - 2026 (8 months)
Tools
Figma, Miro, Axure
More content coming soon…
